Security
Scam artists and identity thieves seem to be everywhere these days. The best way to fight fraud? With a team effort.
Commitment to Security
At Commonwealth Credit Union, Security is our #1 Priority. We take our role as stewards of your money very seriously and value the trust you have placed in us. We are constantly monitoring our systems and providing safeguards against the newest phishing attempts, scams, cyber threats, and more. Our credit union is laser-focused on cybersecurity all day, every day.
Commonwealth Credit Union is committed to:
- Ensuring that our network security is operating with the most up-to-date software to guard against cyber attacks
- Automating cybersecurity protection 24/7
- Monitoring the Dark Web
- Maintaining a comprehensive disaster recovery strategy
- Adapting our security processes during times of heightened activity
There's only one you. Let's help keep it that way.
Digital technology has turned this into a golden age for fraud. The key is to react as quickly as possible if you suspect your finances or personal data have been compromised.
Beware of phishing scams
Like many other financial institutions, we are experiencing an increase in phishing scams. Phishing, which can be by email, phone, or text, is when someone poses as a legitimate institution to get a customer/member to give them personally identifiable information to access their accounts.
The latest attempts are coming through text messages that appear to be from Commonwealth Credit Union. Both members and non-members are receiving these fraudulent messages. For example, if you receive a text message asking you to approve or verify account information, like credit card charges, by clicking on a link that takes you to another site, DO NOT CLICK THE LINK. This is a fraudulent message.
Guard your information and trust your gut
If you receive a call from a number that you don't recognize, send the call to voicemail. Be aware that fraudsters can make it look like they're calling from Commonwealth Credit Union. If you receive an email that looks suspicious or comes from an unknown source, don't give any information, open any attachments, or click on any links, even if it threatens to close or suspend your account. Clicking links or opening attachments could install spyware on your computer or mobile device.
Please remember, Commonwealth Credit Union will never...
- Ask you to provide personal or financial information through a link in order to verify account activity.
- Contact you and ask for your account number, social security number, digital banking password, PIN, or any other confidential information.
- Ask you to verify a credit card charge or login attempt through a link. If you receive a text message asking you to click a link to perform either of these actions, it is a scam.
If you're unsure whether a call, text, or email is actually from Commonwealth Credit Union, the best bet is to contact us directly.
What to do if you're a victim of phishing
If you shared information over the phone or clicked on a link provided in a fraudulent text message or email and entered any of your personal information, including, but not limited to:
- Email address
- Phone number
- Member/account number
- Digital banking username and/or password
- Account verification codes
Please contact us at 800.228.6420.
Do your part to protect your account against fraud
You can play a part in our fight against fraudulent attempts.
- Change your passwords often and don’t use the same password across multiple platforms.
- Verify your digital banking contact information regularly, such as your phone number and email address.
- Be sure of the source you are sharing your information with, whether it be when filling out an online application or scanning a QR Code.
- Be vigilant against any suspicious calls, emails, or text messages claiming to be Commonwealth Credit Union. Phishing attempts, scams, and cyber threats can mask their identity and make it look like you are being contacted by one of our team members.
Fraud prevention services is always watching
If you are contacted by our fraud monitoring company, we encourage you to return their call at 866.798.3369 to verify any transactions. The service will clearly identify itself as “Commonwealth Credit Union Fraud Prevention Services.” Follow the prompts, and at any time during this call, you may press zero to speak to a live representative.
Download CCU Card Monitor+
Our additional mobile app, CCU Card Monitor +, can also be used to control spending and stop suspicious activity on your debit or credit card. Sign up for alerts to receive notifications almost immediately after transactions are authorized.
Frequently Asked Questions
How do I report identity theft?
You can contact the Federal Trade Commission (FTC) online at IdentityTheft.gov or call 1-877-438-4338 (877-ID-Theft).
How do I contact the 3 credit bureaus?
If you're a victim of identity theft, contact the three major credit reporting agencies and ask them to place fraud alerts and a credit freeze on your accounts.
- Equifax - 800.685.1111
- Experian - 888.397.3742
- Trans Union - 800.909-8872
How do I get on the National Do Not Call Registry?
The National Do Not Call Registry gives allows you to register your phone in order to not receive telemarketing calls. If you would like to register your phone, visit donotcall.gov.
How do I contact Chexsystems and/or TeleCheck?
If you're a victim of Identity Theft or have experienced check theft, you may want to report it to:
- Chexsystems: 800.428.9623
- Telecheck: 800.710.9898
How do I contact the Better Business Bureau?
To contact the Better Business Bureau, contact: 800.866.6668.
How do I contact the Attorney General's Office?
You can contact the Kentucky Attorney General at 502.696.5300.
How to: Fraud Prevention
Curious about tips to help prevent fraud, as well as what to be on the lookout for? Check out our video!
You're Safe Here
Credit union accounts are insured up to $250,000 by the National Credit Union Administration (NCUA). Commonwealth Credit Union Certificates, IRAs, and Money Market accounts are also insured an additional $100,000 by the Excess Share Insurance (ESI). You can rest assured, your money is safe with us.