Easy. Interactive. Convenient.
A Live Video Teller machine looks like an ATM, but there’s one big difference: members can choose to have a real time, face-to-face interaction with a Commonwealth Credit Union teller. Live Video Tellers take care of your typical teller transactions, and they’ll guide you through every step of your transaction. Live Video Tellers are available in the drive through of most of our branches so that you have the personal teller experience that you love without ever getting out of your car. Some branches are also equipped with Live Video Tellers inside the foyer or lobby.
Touch the screen to begin. Let us do the rest.
- Speak with a Live Teller
- Deposit Cash or Checks
- Withdrawals with Custom Bill Mix
- Check Balances
- Transfers
- Loan Payments
- Cash Checks
Wait, there's more...
Convenience
- No need for withdraw, deposit, or payment ticket
- Receive Custom Bill Mix
- You don't need your debit card
Safety
To a robber, it's just a machine.
Privacy
Type your questions or use a headset for added privacy.
Personalized Assistance
A teller will assist you with your transaction and with any questions you may have along the way.
Common Questions, Answered
How do I begin my transaction with a Live Video Teller?
A Live Video Teller looks like an ATM, but there’s one big difference: our members can have a real time, face to face interaction with a Commonwealth Credit Union teller at the machine. You can conduct teller transactions via video conferencing at the drive-thru or in a branch, and they’ll guide you through every step of your transaction.
What transactions can a Live Video Teller perform?
Almost any transaction that can be completed at a teller line can be completed at a Live Video Teller with ATM access.
- Cash or Check Deposits
- Withdrawals
- Balance Inquires
- Transfers, Loan Payments
- Cash Checks & More!
(Note: a Live Video Teller cannot accept coins)
When are Live Video Tellers available?
Live Video Teller availability hours are:
- Monday - Friday: 8:00 AM - 5:30 PM
- Saturday: 9:00 AM - 12:30 PM
Where can I find a Live Video Teller?
Live Video Tellers are available at the following locations:
- Frankfort Branch (417 High Street) - Drive-thru
- Frankfort Branch (1425 Louisville Road) - Drive-thru
- Frankfort Branch (101 Sower Boulevard) - Drive-thru
- Shelbyville Branch (600 Boone Station Road) - Drive-thru
- Georgetown Branch (108 Lawson Drive) - Drive-thru
- Georgetown Branch (105 Marketplace Circle) - Drive-thru
- Lawrenceburg Branch (1015 Crossroads Drive) - Drive-thru
- Lexington Branch (2540 Sir Barton Way) - Drive-thru
- Lexington Branch (280 Meijer Way) - Drive-thru
- Harrodsburg Branch (511 Joseph Drive) - Drive-thru
- Louisville Branch (3704 Frankfort Ave) - Drive-thru
- Louisville Branch (4415 Cane Run Rd) - Drive-thru
- Louisville (3649 Cane Run Rd)
- Versailles Branch (1290 Crossfield Drive) - Drive-thru
- Hilltop Plaza Shopping Center (Hilltop Drive, Lawrenceburg)
- Owenton Branch - (660 US HWY 127 S, Owenton, KY 40359)
- Nicholasville Branch - (1091 N Main Street, Nicholasville, KY 40356)
- Richmond Branch - (108 Meridian Way, Richmond, KY 40475)
Can you perform an ATM transaction at a Live Teller?
Yes. Instead of touching the screen to get started, simply insert your card into the card reader to begin ATM transaction. ATM transactions can be conducted 24/7 at all locations for each Live Video Teller.